Privacy Policy

1. Introduction

ClaimAssist AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using ClaimAssist AI, you agree to the practices described in this policy.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and professional information such as your adjuster license details.

Claim Data: Information you enter or upload related to insurance claims, including policy documents, photographs, estimates, and correspondence.

Usage Data: Information about how you interact with our platform, including pages visited, features used, and actions taken.

Payment Information: Billing details are processed securely by Stripe. We do not store your full payment card information on our servers.

3. How We Use Your Information

• To provide, operate, and improve the ClaimAssist AI platform and its features.
• To process your claims data through AI models to generate reports, analyses, and recommendations.
• To manage your account, subscriptions, and billing.
• To send you important service-related communications.
• To detect, prevent, and address technical issues or misuse.
• To comply with legal obligations.

4. AI Processing and Third-Party Services

ClaimAssist AI uses third-party AI providers to process the documents and data you upload. By uploading claim documents, photos, and related materials, you acknowledge that this data may be transmitted to and processed by these AI services. We take reasonable steps to ensure our AI service providers maintain appropriate security standards. We do not use your claim data to train public AI models.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors (e.g., cloud hosting, payment processing, AI services) that help us operate our platform, under strict data protection agreements.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to protect your account credentials.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or compliance purposes.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the email below.

9. Cookies

We use essential cookies and similar technologies to operate our platform (e.g., session management, authentication). We do not use third-party advertising cookies. You can control cookie settings through your browser.

10. Children's Privacy

ClaimAssist AI is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of ClaimAssist AI after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: